Frequently Asked Questions!
Do you service Apple devices?
Yes, we happily service Apple PC Android and all other of home office electronics.
What types of cybersecurity support do you offer?
We work with many if not All of the different cyber security suites currently being offered for business users especially ones who have the information of their clients on their systems we usually recommend retail packages some of whom are in the multiple hundreds of dollars but for compliance sake it's very worth it for home users and people who have very low security needs we tend to recommend free solutions to keep costs as low as possible. As much as is possible we attempt to tailor all solutions to the individual needs of our clients and not treat anyone as a cookie cutter solution.
We offer one time audit and maintenance packages as well as quarterly options to keep you maintained year round.
How does your pricing work?
For most of our services scheduled at least one day in advance our pricing is $125 per hour with a one hour minimum. Weekends holidays and emergency bookings maybe subject to a 2 or more hour minimum depending on circumstances.
If the price is going to be higher or the minimum is going to be more than one hour You will be informed in advance of the appointment.
If a job includes shopping services those will typically be represented by a half hour or more of added on billable time .
Audio Visual Services will typically be booked with either a half day or a full rate which again will be negotiated well in advance of the event.
Work done with charities and other nonprofits maybe billed at a deep discount at the company's discretion.
All purchases of new equipment will be billed to the client for the value shown on receipt which will be provided.
Once a scope of work is agreed upon any additional work must be negotiated and agreed upon as aa separate transaction.
What kinds of technical training do you offer?
We can do training in a group environment or individual.
Classes we can teach include:
Windows Basics
Introduction to Icons
Computer fundamentals
Street Savvy Cyber Security
Internet basics
Image editing basics
Desktop Publishing 101
Technology 101.
We recommend that individuals buy 10 hour blocks of training to be used in 5 two hour sessions
Group Classes are offered in 2 five hour sessions.
I already have antivirus. Why do I need your help with cyber security?
Antivirus is only one small piece of the total cyber security package if you are confident in your Technical skills Then you probably don't need our help however if the only thing you have is antivirus you are probably woefully unprepared for the majority of cyber attacks and or computer failures that can occur.
Is it better to repair, upgrade, or replace my computer?
This is a difficult question because it depends on the circumstances. Generally, a computer is worth repairing if it's under six years old, or if it was an expensive machine, potentially up to eight years old. We typically recommend replacement for machines older than eight years because we don't want you to waste money. However, there are situations where someone may choose to keep a machine for much longer due to its specialized function, which might be difficult or impossible to replace. When we visit your home or office, we'll assess your hardware and provide advice on whether to repair or replace it. The final decision is always yours, and we'll strive to get you the best value, whether you choose to repair or replace. We will always look for the best value for your dollar to ensure we stay within your budget.
I'm running very old versions of software Can you guarantee that the new computer you provide me will be able to handle the old version of those programs.
Unfortunately, no. We will try to get your older software versions working, but often it's not possible, and you may need to update. However, we'll always offer a free alternative if one exists. We have a wide library of open-source tools that are often just as good, or even better, than retail software. You don't have to spend a lot to stay functional.
What is the best brand of computer?
This is another of those very subjective questions that in my experience rapidly shifts both over and in consideration of budget. If one were to buy the cheapest version of any machine in any retail store it is my belief that they would get a crappy computer. If they spend a moderate amount of money on a quality machine it will last them the same length of time whether it is a Dell, an HP, Or even an apple. One of the reasons that we so highly recommend shopping services is to help you find the best value for your dollar Simply looking at brand is not enough. There are so many factors to consider that only an industry expert can genuinely keep up with them.